Frequently Asked Questions

PC Module Not Booting Up/No Signal Displayed On Screen
Last Updated 10 years ago

1) Check the PC Module has been correctly and firmly inserted. Please ensure the iBoardTouch has been fully powered down and unplugged from the mains before checking the PC Module has been correctly inserted.

The sticker/plate has been removed to allow for the PC Module to be inserted correctly
(V series screens come with a sticker over the PC Module connector on the back of the left hand side of the screen whereas as the other screens have a plate which is screwed in and covers the PC Module connector on the screen).

Ensure no external USB devices are connected as they may hinder the boot process.

2) If the issue persists please check if the PC module will boot up in another iBoardTouch screen if you have a second iBoardTouch screen available. Please also check if the second PC module will boot up in the screen that is displaying "No Signal".

If the PC module boots up in the second iBoardTouch screen, and the second PC Module also boots up in the first iBoardTouch screen then it is likely that drivers on the first PC module are not allowing it to display to the screen. Please try re-installing the drivers or re-imaging/re-installing the Operating System.


3) If the PC Module refuses to display a signal in the second screen please plug the PC Module into the original board and connect an external monitor to the PC Module via VGA cable and the VGA output port on the PC Module. Does the PC Module successfully show up on the external monitor?

If the PC Module does not show on the external monitor please raise a ticket on http://apps.iboardtouch.co.uk/ibtticket and inform the support team off any and all steps taken to resolve this issue, and what the outcome has been for each step. Please also inform us if any LEDs can be seen flashing when the PC input is selected on the screen

4) If the PC module appears on the monitor please set the PC module to boot up in Low Res Mode.

If the PC module still does not boot up then please raise a ticket on http://apps.iboardtouch.co.uk/ibtticket

Should any problems persist please raise a ticket on http://apps.iboardtouch.co.uk/ibitticket and inform the Support team of any and all steps taken to resolve the issue so far. Also please mention the outcome of each step taken to resolve.

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