Frequently Asked Questions

Handwriting recognition on Windows 10 not working - gives "Error: unable to pass strokes to recognition context"
Last Updated 5 years ago

If you have upgraded to Windows 10 and are using IWB Pro or DigiClass, you might get the following error when using the Handwriting Recognition Text tool within the application:


This is caused by some mis-configuration in Windows 10.

The steps below show how to resolve this.

1: Right click the Windows flag in the bottom right of your desktop and open control panel

2: Click on Languages

3: Click "Options" on the right hand side of the 'English US' language selection

4: At the bottom of the page make sure the 'Write Characters In Freehand' option is ticked, then click "Personalise Handwriting Recognition"

5: Now click 'Target Specific Recognition Errors'

6: Next click 'Character" or "Word" you specify, and then proceed to type in any 6 letter word of you choice via the keyboard, Click next

7: Proceed to use your finger/mouse to write the word you have chosen into the yellow boxes, Click next and repeat the process

8: Click finish and finally click update and exit

This should complete the Windows 10 Handwriting Recognition Set Up.

After this restart IWB Pro/DigiClass and test the handwriting input tool.

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