Frequently Asked Questions

Touch not working with Windows 10
Last Updated 3 years ago

On some iBoardTouch screens, the touch port USB does not work when plugged into an external PC on windows 10.

The same models with Windows 7 work fine.

This issues has so far been seen on some models of HP laptops.

When the issue occurs, the Windows System Tray pup-up message repeatedly shows "USB Device not recognized".

The issues appears to be the Windows 10 + chipset driver for these laptops affect the power levels of the USB ports.

If there are no updated drivers available to resolve the issue, a workaround is to use a shielded USB cable, such as the one below:

AmazonBasics USB 2.0 A-Male to B-Male Cable (3 m / 10 Feet)

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